At Achievers we specialise in bespoke consultancy and training with a strong emphasis on helping businesses provide excellent customer service.
Whilst we never like to turn away work, we firmly believe in setting an ethical example and will always tell you if we do not feel we have the right expertise for the job.
Details of our services can be found by clicking on the following links:
Working with your management team we will research the effectiveness of current procedures and behaviours, using focus groups, mystery shops and customer and staff interviews as appropriate. We will then summarise and feedback the key issues and advise on potential improvements, helping with implementation if required.
Either you tell us, or we can help you find out, what training is needed and we will design, develop and deliver the most appropriate programme to enable your people to achieve the desired results
If you already have a training programme and just need help to deliver it, we have a wide network of expert trainers with experience in many different industries and disciplines.
Maybe you already have a training resource (or prefer to use line management), we can work with you to design anything from a short course to a long term personal development programme. Using our extensive experience of current learning techniques, and coach your own people to deliver the material effectively if required.
We have extensive experience of focus groups, customer interviews, and mystery shopping and can conduct this research on its own, or as part of a consultancy or training project.